retail terms

Payment

For retail orders, Grain accepts Visa, MasterCard, American Express and Discover. We can only accept personal checks or cash from Bainbridge Island residents with a valid ID, who order over the phone or via email and plan to pick up their purchase from Grain directly.

If you prefer not to enter your credit card information online, please call us at 206.855.7811 and we can take your information over the phone.

For wholesale or trade orders, Grain accepts ACH bank transfers via Quickbooks or checks made out to Grain mailed to our studio address. Credit card payments can be accepted with a 3% service fee.

Tax

Sales tax will be applied as required by law in the state of Washington. Currently this means sales tax is not applied to orders shipped outside the State of Washington, but the appropriate tax will be added to in-state orders. Orders shipped outside the USA are not subject to sales tax, however they may be subject to other taxes and import tariffs that will be added to the final shipping price as applicable.

Privacy and Security

Grain processes transactions utilizing the latest SSL certificate encryption technologies and meets all credit card association standards.

Any personal information collected on our site, or provided over the phone is kept strictly confidential. We will not sell or share customer information with anyone. If you would like to be removed from our mailing list please click the “unsubscribe” link on our newsletters, or contact us for assistance.

Special Orders

Custom sizes, materials and finishes are possible for many Grain products. Please contact us at [email protected] to place a custom order, or for further information on custom options.

Lead Times

Though we do keep some stock, most of our products are made to order and require 2 - 16 weeks lead time depending on the product and date of order. Orders placed during the summer and over US holidays may take a little longer. If orders placed online are back-ordered or expected to take longer than 2 weeks to ship, we will contact you via email with an estimated ship date. Please contact us for more specific information, or if you need to receive a shipment by a certain date.

Gift Wrap

We are happy to gift wrap any small items purchased through our online shop. There is no additional charge for this service. Gift wrapping is done using brown kraft paper with a hemp twine tie. A card with personal note can also be included for an additional fee. Please let us know if you would like an item to be gift wrapped at the time of purchase via the special instructions section or by contacting us. Large items such as furniture cannot be gift wrapped.

Gift Certificates

We can easily provide a gift certificate in a denomination of your choosing. Please contact us to order a gift certificate.

Shipping and P.O. Box Information

We are able to ship our products almost anywhere in the world. Our standard methods of shipment are USPS Priority Mail or UPS Ground depending on the product.

A phone number is required for delivery to a P.O. Box and generally voids the shipper’s service guarantee. The shipping company may also apply extra charges to P.O. Box shipments.

If merchandise arrives damaged, please notify Grain within three business days and retain all packing materials for inspection by the carrier.

In an effort to make our shipping process as sustainable as possible, Grain purchases carbon offsets for all of our UPS shipments. Please see our ethical policy (right) for more information.

If you have any special shipping requests, please contact us.

Quality Guarantee

We stand behind the products we make, and strive to ensure all items meet our quality standards. We are happy to repair or replace any item that is found to be defective in its material or workmanship. This does not include regular wear-and-tear. The choice of repairing or replacing an item is at Grain’s discretion.

Exchanges & Returns

We will accept returns of general merchandise within 30 days of the receipt of your order. Any returned item must be returned in original and unused condition with original packaging. Returns must be well packed and insured for the full purchase price.

Sales are final on custom orders and they cannot be returned. Additionally, used items, items returned without all original packaging, and sale items are not eligible for exchange or return. Returns are not accepted after 30 days from the order’s delivery date.

A restocking fee may apply to any return not received in good condition or without original packaging. Shipping costs are non-refundable and all shipping costs are the responsibility of the customer. Exchanges will incur additional shipping charges for the delivery of the new item.

To make a return for a refund or an exchange, please email us and include your order number, date, and a list of the item(s) you are returning. Please do not return any items until you have emailed us.

Please ship returns via an insured carrier to:

Grain - Product Return
12935 Islandcraft Lane NE
Studio A3
Bainbridge Island, WA 98110
206.855.7811

Upon receipt of the return, we will contact you by email to confirm your refund or exchange.

Wholesale & Trade

Most of our products are available for wholesale to select retailers, and trade discounts are available to architects and designers. Please contact us for further information or see our downloads page for an application.

ethical policy

At Grain, we are driven by the belief that social values and good business are not mutually exclusive, but are in fact, partners. To this end, we endeavor to be as environmentally and socially responsible as possible in how we operate our business. This has always been a process for us. We try to not let perfection be the enemy of the good as we learn more and improve our operations over time. Outlined below are some of our efforts.

Thoughtful Design

We consider each of our products a small opportunity to contribute to the design of a more sustainable future. Our work has grown and shifted over the years from practical solutions such as recyclable non-toxic shower curtains, to human-centered projects such as developing sustainable income opportunities for weaving cooperatives in Guatemala, to designing heirloom quality furniture and objects from natural materials and finishes that you can trust to be clean and safe for your home and family. We consider beauty essential and push what is possible within the practice of an independent design and manufacturing studio.

Material Selection

We limit ourselves to working with materials that are long-lasting, made using recycled content, made from well managed renewable resources, or are reusable or recyclable at the end of their useful life. We offer vegan options on all of our designs. Please refer to each individual product for further details on material usage.

Wood

We work with domestic hardwoods that are Forest Standard Certified (FSC). This third party certification ensures that the wood we source is being managed in a way that preserves biodiversity while creating sustainable economic opportunities for timber workers and the local communities that surround these managed forests. We do this because current laws do not do enough to protect wildlife habitats, waterways, old-growth forests and the rights of Indigenous people around the world from the devastating effects of traditional forestry.

Our standard wood is FSC certified ash. We love ash for its strength, color and grain. We also appreciate it as a fast-growing hardwood as this makes it a more rapidly renewable resource over other wood species.

To bring more choice to our clients and to deepen our stewardship as we look into the future, we plan to integrate additional ways of sourcing lumber within our local community and have begun conversations with a Bainbridge Island mill that can process forest free urban and rural salvage as well as reclaimed wood from architectural projects. A good example of this is our limited edition run of Dish Side Tables made from twice reclaimed Douglas Fir.

All of our wood scraps are repurposed for smaller wood products or as heating fuel and our sawdust is composted.

Wood Glue

Our standard wood glue is vegan, water-based, low-VOC and FDA approved for indirect use with food. It passes California emission standards for individual VOC’s and formaldehyde. Safety data is available on request.

Wood Stains and Finishes

We use commercial grade durable hand-applied stains and finishes that are resistant to spills but safe enough to be used on children’s toys as per strict European standards. They are microporous and breathable to ensure that they do not crack or peel.

Our standard stain is made of plant-based oil and mineral pigments and uses a benzene-free solvent. The mineral pigments are non-toxic and do not include any heavy metals. Our standard hardwax-oil finish is made from plant-based oils (including sunflower, thistle and soy) and wax (carnauba, candelilla and paraffin) with a benzene-free solvent. Our finish passes food-grade use safety. Safety data on our stains and finishes are available on request.

Metal

The metals for our furniture and hardware are selected for their durability and beauty. Our standard finish for metal is organic jojoba oil. Oil allows our metals to develop a beautiful patina over time. Custom finishes and powder coating are possible on request.

Glass

We work with expert glass artist John Hogan and members of the Seattle, WA-based art glass community to custom make our blown and cast glass lighting components. Our extra thick poured glass table-tops are made by an expert architectural glass manufacturer in California.

Textiles

For our Guatemala made handwoven cotton textiles, we create income opportunities for artisans and their local communities while celebrating traditional craft techniques. These weavers are predominantly women and are paid per project based on their artisan-set pricing. Many of our weavings are made by women in their own homes, allowing them to better balance their work life with their home life responsibilities such as childcare and family meal preparation. We originally connected to these communities as students at the Rhode Island School of Design in 2006 through a class led by designer Mimi Robinson co-sponsored by Aid to Artisans. We never use flame retardants or other chemicals to treat our textiles.

Rugs

Our braided wool rugs are made to order in New England through a partnership with a mill that has over 30 years of rug manufacturing experience. We use 100% undyed Canadian wool as our standard yarn. Natural wool is highly durable and inherently stain resistant. We offer wool blend options as well as Sunbrella on request. Our Sunbrella yarn is made with 50% recycled content and is Oeko-Tex Standard 100 certified. As well as being our vegan and wool allergy option, Sunbrella rugs are fade resistant and can be used indoors and outdoors. All our braided rugs have commercial fire testing and we can provide that information on request. We never use flame retardants or other chemicals to treat our rugs.

Production

Our products are made in America with the exception being our special textile projects made in collaboration with specific artisan communities in Guatemala (see Textiles above).

Our American-made products are predominantly made in our production studio on Bainbridge Island, WA or in partnership with other small American manufacturers and suppliers. American production means higher levels of health and safety for both material use and manufacturing processes but also for labor standards. In these areas, we work beyond industry standards on health and safety for our employees, customers and the greater environment.

Local production reduces carbon emissions created through freight and allows us to collect any offcuts from production processes for reuse, recycling or composting. For example, all of our wood scraps are repurposed for smaller wood products or as heating fuel and our sawdust is composted. This domestic production also allows us to support more local and regional vendors and small businesses throughout the process.

Our small batch or made-to-order production means that we never over-produce our work to meet an imagined demand. This way of working opens us up to flexibility in terms of customization as well. Almost all of our designs can be custom sized and finished to better meet our client’s individual needs. We have learned so much from working in collaboration with our clients over the years. It is often client input that inspires new work.

Technology

Our work unites current manufacturing technologies and age-old craft techniques. We are deeply inspired by both ways of working and have made the integration of the two a big part of our design process. As we move into our new studio in late 2020, we will have more to share on the technology that we have invested in to help expand our manufacturing capabilities while respecting the legacy of craft.

Customer Care

Our business is built on the practice of attentive care. It is our hope that this practice builds trust and reciprocal client relationships that will last over time. We are always open to working with a designer or client to come up with a custom solution for their specific space and needs. We work to create products that when well cared for are made to last for generations. It is important that this attention to quality and service shows up in our client relationships from the very beginning.

Product Packaging and Printing

We reuse, recycle or compost as much as possible, and package all of our products so that our customers can do the same. Our packaging is designed to be minimal and is made from 100% post consumer waste chipboard. Hang tags are hung with hemp twine. All packaging materials are biodegradable or recyclable.

For our printed materials, we work with carefully selected West Coast printers who specialize in sustainable printing processes and use FSC certified, high recycled content and/or cotton fiber waste papers. Our main printer, Greenerprinter, is a B Corp, uses plant-based low VOC inks and offsets all its shipments.

Our popular Utility Cards are letterpress printed in a home-based California print shop on tree-free paper that uses cotton fiber waste from the textile manufacturing industry. The envelopes and cheat-sheets are 100% post-consumer recycled paper printed with low VOC plant-based ink and packaged in a biodegradable cornstarch polybag.

Greener Shipping

Our cardboard shipping boxes have liners made from 20-30% recycled content and flutes made from 100% recycled content. Our standard void fill is made from 100% recycled paper or compostable non-GMO cornstarch foam. Our rugs ship wrapped in recyclable plastic sheeting. We predominantly ship UPS and purchase certified carbon offsets for all of our outgoing shipments.

For large furniture and mirror orders, we ship via custom made wood crates. Thin layers of recyclable poly-sheeting may be used to wrap furniture and mirrors to protect surfaces. White glove delivery is possible on request.

For small shipments and samples, we like to use the US Postal Service. We do this to support our local USPS and because a third of all domestic deliveries are made on foot.

Studio

We recognize that we live and work on the ancestral unceded land of the Coast Salish and Suquamish people surrounded by the Salish Sea. We founded our studio in our farmhouse on Bainbridge Island in 2008. We moved to our first commercial studio and manufacturing space in 2015, but worked hard to remain on the island near our family and community. In late 2020, we plan to move into our new solar-powered commercial studio space located eight miles from our home. It is important to us to work where we live as it allows us to reduce our commute as well as participate and invest in our local community.

Renewable Energy Powered

We have invested in solar panels which will be installed on our new studio space in late 2020. For the balance of our energy needs, we participate in the voluntary Green Power Program through Puget Sound Energy which is made up of 58% wind, 36% solar, 4% biogas, 1% geothermal and 1% landfill gas.

Climate Neutral Commitment

We are committed to mitigating and eliminating our entire carbon footprint. To reduce our footprint, we have made changes to our energy consumption, how and where we source materials and have reduced the non-recyclable and non-compostable waste we produce. In 2020, we committed to measure, offset and further reduce all the carbon it takes to make and deliver our products through Climate Neutral.

Majority Female-Owned

Though originally founded by the husband-and-wife design team, Chelsea and James Minola, it was important to us that Grain be majority female-owned as women are underrepresented in both design and manufacturing ownership and leadership. When we transitioned to an S Corp in 2019, Chelsea Minola became the majority owner and operator. Since founding in 2008, 75% of Grain full-time employees have identified as female and 25% have identified as BIPOC.

Employee Well-Being

We support our employee’s health, safety and well-being through great skill training, fair salaries that start 33% higher than the living wage for Kitsap County, medical contribution benefits, workers compensation, a diversity, equity and inclusion commitment, up to 12 weeks of paid medical leave, a policy supporting breastfeeding mothers, quarterly inspiration field trips, a total of 23 paid vacation and holidays off and a deep belief in partner mentorship to support education and growth within the studio. Our employee relationships are one of the things we are most proud of. We are happy to report that 50% of our full-time employees started off in our summer internship program.

Banking and Accounting

We are proud to bank with Beneficial State Bank. Beneficial State Bank is a values-based B Corp bank that pursues economic justice and environmental sustainability by focusing on change-makers that need loan capital in California, Oregon and Washington. Our accounting firm, Browne Accounting, is also a certified B Corp.

Giving Back

A percentage of our annual revenue goes back to environmental nonprofits such as Bainbridge Island Landtrust, Surfrider Foundation, Organic Seed Alliance, PCC Farmland Trust, The Nature Conservancy, and the National Park Foundation. For our 2020 giving and beyond, our donations will be evenly divided into carbon offset projects, wilderness preservation and employee selected social and environmental nonprofits

Community

We are proud to be a part of the independent American design community. Colony is a community of independent furniture, lighting, textile and object designers that come together to celebrate American design with an international audience. You can find Grain work in the Colony New York co-operative showroom year-round. A group show of new work launches each spring as part of New York Design Week.

In 2008 we co-founded JOIN along with Iacoli & McAllister and Ladies & Gentlemen Studio. JOIN brings independent American designers together to share resources and collectively show in national exhibitions such as NYNOW and the International Contemporary Furniture Fair.

Grain partners Chelsea Minola and James Minola were project leaders for Project H Design’s Seattle Chapter from 2009 - 2011. Chelsea Minola was the Rhode Island School of Design Seattle Alumni Club co-chair from 2012 - 2017.

Chelsea Minola is passionate about design education and has designed curriculum and led art and design education programs for teens, including projects for Rhode Island School of Design, Sweat Equity Enterprises, Nissan, Seattle Art Museum, Frye Art Museum and Open Satellite.

James Minola is a Bainbridge Island Emergency Medical Responder and Wilderness First Responder.

Both Chelsea and James Minola are members of Vegan Islanders on Bainbridge Island. If you are local and would like to learn more about this welcoming plant-curious group, please contact us.