retail terms

Payment

Grain accepts Visa, MasterCard, American Express and Discover. We can only accept personal checks or cash from Bainbridge Island residents with a valid ID, who order over the phone or via mail and plan to pick up their purchase from Grain directly.

If you prefer not to enter your credit card information online, please call us at 206.965.9302 and we can take your information over the phone.

Tax

Sales tax will be applied as required by law in the sate of Washintgon. Currently this means sales tax is not applied to orders shipped outside the State of Washington, but the appropriate tax will be added to in-state orders. Orders shipped outside the USA are not subject to sales tax, however they may be subject to other taxes and import tariffs that will be added to the final shipping price as applicable.

Privacy and Security

Grain processes transactions utilizing the latest SSL certificate encryption technologies and meets all credit card association standards.

Any personal information collected on our site, or provided over the phone is kept strictly confidential. We will not sell or share customer information with anyone. If you would like to be removed from our mailing list please click the “unsubscribe” link on our newsletters, or contact us for assistance.

Special Orders

Custom sizes and colors are possible for many Grain products. Please contact us to place a custom order, or for further information on custom options.

Our Ty and Ty D.I.Y. Edition shower curtains can be custom sized when purchased directly from Grain. Shower curtains are limited in one dimension by a 60″ length. For example, we can make a curtain that is up to 60″ wide and any length or a curtain that is any width and up to 60″ long. All custom sized curtains have a $10.00 cut charge plus an extra material charge if the custom curtain is longer in width or length than our standard curtain.

Lead Times

Though we do keep some stock, many of our products are made to order and require 1 - 6 weeks lead time depending on the product and date of order. Orders placed during the summer and over USA holidays may take a little longer. If orders placed online are back-ordered or expected to take longer than 2 weeks to ship, we will contact you via email with an estimated ship date. Please contact us for more specific information, or if you need to receive a shipment by a certain date.

Gift Wrap

We are happy to gift wrap any small items purchased through our online shop. There is no additional charge for this service. Gift wrapping is done using brown kraft paper with a hemp twine tie. A card with personal note can also be included for an additional fee. Please let us know if you would like an item to be gift wrapped at the time of purchase via the special instructions section or by contacting us. Large items such as furniture cannot be gift wrapped.

Gift Certificates

We can easily provide a gift certificate in a denomination of your choosing. Please contact us to order a gift certificate.

Shipping and P.O. Box Information

We are able to ship our products almost anywhere in the world. Our standard methods of shipment are USPS Priority Mail or UPS Ground depending on the product.

A phone number is required for delivery to a P.O. Box and generally voids the shipper’s service guarantee. The shipping company may also apply extra charges to P.O. Box shipments.

If merchandise arrives damaged, please notify Grain within three business days and retain all packing materials for inspection by the carrier.

In an effort to make our shipping process as sustainable as possible, Grain purchases carbon offsets for all of our UPS shipments. Please see our ethical policy (right) for more information.

If you have any special shipping requests, please contact us.

Quality Guarantee

We stand behind the products we make, and strive to ensure all items meet our quality standards. We are happy to repair or replace any item that is found to be defective in its material or workmanship. This does not include regular wear-and-tear. The choice of repairing or replacing an item is at Grain’s discretion.

Exchanges & Returns

We will accept returns of general merchandise within 30 days of the receipt of your order. Any returned item must be returned in original and unused condition with original packaging. Returns must be well packed and insured for the full purchase price.

Sales are final on custom orders and they cannot be returned. Additionally, used items, items returned without all original packaging, and sale items are not eligible for exchange or return. Returns are not accepted after 30 days from the order’s delivery date.

A restocking fee may apply to any return not received in good condition or without original packaging. Shipping costs are non-refundable and all shipping costs are the responsibility of the customer. Exchanges will incur additional shipping charges for delivery of the new item.

To make a return for refund or an exchange, please email us and include your order number, date, and a list of the item(s) you are returning. Please do not return any items until you have emailed us.

Please ship returns via insured carrier to:

Grain - Product Return
1201 Wing Point Way NE
Bainbridge Island, WA 98110
206.965.9302

Upon receipt of the return, we will contact you by email to confirm your refund or exchange.

Wholesale & Trade

Most of our products are available for wholesale to select retailers, and trade discounts are available to architects and designers. Please contact us for further information or see our downloads page for an application.

ethical policy

At Grain, we are driven by the belief that social values and good business are not mutually exclusive, but are in fact, partners. To this end we try to be as environmentally and socially responsible as possible in how we operate our business. Outlined below are some of our efforts.

Thoughtful Design

We consider each of our products a small opportunity to contribute to the design of a more sustainable future. Before we bring anything new to market, we carefully consider how our design improves upon an existing product or solves a problem. These design decisions might be responses to durability or performance, such as with our Ty recyclable shower curtain, or they might be the creation of an innovative solution for reuse, such as with our Spool wall system. Our goal is not just to do less bad, but to create opportunities for positive impact.

Material Selection

We limit ourselves to working with materials that are made using recycled content, made from well managed renewable resources, or are recyclable at the end of their useful life. We also use vintage or upcycled materials in some products. Please refer to each individual product for further details on material usage.

Production

All of our products are made in the USA or in collaboration with specific artisan communities in other countries, such as Guatemala. For our Guatemala made products, we create income opportunities for artisans and their local communities that celebrate traditional craft techniques. These artisans are predominantly women and are paid a fair wage for their services. Designs such as our Chi-Chi necklaces are made by artisans in their own homes, allowing them to better balance their work life with their home life responsibilities like childcare and family meal preparation.

Our USA made products are predominantly made in our studio on Bainbridge Island or in partnership with other small USA manufactures and suppliers. Local production reduces carbon emissions created through freight and allows us to collect any offcuts from production processes for reuse or recycling. It also allows us to support more local vendors and small businesses throughout the process.

Packaging and Printing

We reuse, recycle or compost as much as possible, and package all of our products so that our customers can do the same. Our packaging is designed to be minimal and is made from 100% post consumer waste chipboard. Hang tags are hung with hemp twine. All packaging materials are biodegradable or recyclable.

For all our printed materials, we work with carefully selected west-coast printers who specialize in sustainable printing processes and use recycled content papers. Our two majors sources make use of locally manufactured soy-based or vegetable inks as well as low VOC products in their presses and are carbon-neutral businesses.

Greener Shipping

We reuse shipping boxes and packing materials whenever possible. All new boxes have liners made from 20-30% recycled content and flutes made from 100% recycled content. Our void fill is also made from 100% recycled content whenever possible and allowed by the carrier. All of our packing materials are biodegradable and/or recyclable possible and allowed by the carrier.

We purchase certified carbon offsets for all of our outgoing UPS shipments. For some small shipments, we also like to use USPS for a number of reasons including the fact that a third of all deliveries are made on foot.

Studio

We work where we live and wouldn’t have it any other way. Our home studio is a farmhouse built in 1901 located on Bainbridge Island in the Puget Sound. Having our work in our home not only eliminates our commute, but it also allows us to have a smaller footprint by reducing furniture, supplies and heating that would be needed for an additional office space. Even better, it allows us to home cook all of our meals.

Giving Back

As committed members of 1% For The Planet, one percent of our annual revenue goes back to environmental non-profits such as The Organic Seed Alliance, PCC Farmland Trust, The Nature Conservancy, and the National Park Foundation.

Community

We are proud co-organizers of JOIN: Design Seattle along with Iacoli & McAllister and Ladies & Gentlemen Studio. JOIN brings independent designers working in the Northwest together to share resources and collectively show in various national exhibitions such as the New York International Gift Fair. In addition, we are associate members of the American Design Club. The American Design Club exists to encourage and promote the efforts of designers in the USA.

Grain is also a member of the Designers Accord community. Designers Accord is a global coalition of designers, educators and business leaders, working together to create positive environmental and social impact.

Grain partners Chelsea Green and James Minola were project leaders for Project H Design’s Seattle Chapter from 2009 - 2011. Their participation helped launch the eduAction student engagement board for Morningside Academy that will go one to be available as a tool for more teachers in the future.

Grain partner Chelsea Green has designed curriculum and led a series of art and design education programs for teens, including contract projects for Rhode Island School of Design, Sweat Equity Enterprises, Nissan, Seattle Art Museum, Frye Art Museum, and Open Satellite.